Last updated: 03 August 2026
These terms govern your use of CyberException's website and services. Please read them carefully — they set out your rights and ours in plain, practical language.
These Terms of Service ("Terms") are a legal agreement between you ("Client," "you," or "your") and CyberException Ltd, a company registered in England and Wales with its registered office in London, United Kingdom ("CyberException," "we," "us," or "our").
By visiting our website at cyberexception.com, submitting an enquiry, booking a consultation, or engaging us to deliver any service, you agree to be bound by these Terms. If you are accepting on behalf of an organisation, you represent that you have authority to bind that organisation.
These Terms should be read alongside our Privacy Policy, which explains how we handle personal data.
CyberException provides cybersecurity and technology consultancy services to startups and scale-ups, including but not limited to:
The specific scope, deliverables, timelines, and fees for any engagement will be set out in a separate Statement of Work ("SOW") or written proposal agreed between us. In the event of any conflict between these Terms and an SOW, the SOW shall take precedence for the matters it addresses.
We reserve the right to modify, suspend, or discontinue any service offering at any time with reasonable notice to affected clients.
We grant you a limited, non-exclusive, non-transferable licence to access and use our website for your personal or internal business purposes. This licence does not include the right to:
We do not guarantee that our website will always be available or uninterrupted. We may suspend, withdraw, or restrict access to all or any part of the website for business or operational reasons without notice.
All content on our website — including text, graphics, logos, images, page layouts, and software — is owned by or licensed to CyberException and is protected by UK and international copyright, trademark, and other intellectual property laws. Nothing in these Terms grants you any right in our IP other than the limited access licence in Section 3.
Unless agreed otherwise in writing in an SOW, upon receipt of full payment for an engagement:
You retain full ownership of all materials, data, and information you provide to us. You grant us a limited licence to use those materials solely to deliver the agreed services.
You agree not to use our website or services to:
Breach of this section may result in immediate termination of your access and/or engagement, and we reserve the right to report any breach to the relevant authorities.
In the course of an engagement, each party ("Disclosing Party") may share information that is confidential or proprietary ("Confidential Information") with the other party ("Receiving Party").
The Receiving Party agrees to:
These obligations do not apply to information that: (a) is or becomes publicly known through no fault of the Receiving Party; (b) was already known to the Receiving Party before disclosure; (c) is independently developed without reference to the Confidential Information; or (d) must be disclosed by law or regulatory requirement, provided prompt notice is given to the Disclosing Party where lawfully possible.
Confidentiality obligations survive termination of these Terms or any SOW for a period of three (3) years, except in relation to trade secrets, which remain protected indefinitely.
We process personal data in accordance with our Privacy Policy and applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Where we process personal data on your behalf as part of delivering a service (for example, during a security assessment of your systems), the parties will enter into a separate Data Processing Agreement ("DPA") setting out the respective obligations of each party as controller and/or processor.
You are responsible for ensuring that any personal data you share with us has been collected lawfully and that you have appropriate authority to share it for the purposes of the engagement.
Our fees for each engagement will be set out in the relevant SOW or written proposal. All fees are quoted in GBP and are exclusive of VAT unless stated otherwise. VAT will be added at the prevailing rate where applicable.
Unless the SOW states otherwise:
If any undisputed invoice remains unpaid after the due date, we reserve the right to: (a) charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998 at 8% above the Bank of England base rate; and (b) suspend delivery of services until the outstanding balance is settled.
Reasonable, pre-agreed travel, accommodation, and out-of-pocket expenses incurred in delivering services will be invoiced at cost with supporting receipts.
We warrant that:
You warrant that: (a) you have the authority to enter into these Terms; (b) all information and materials you provide to us are accurate and you have the right to share them; and (c) your use of our services will comply with all applicable laws.
Subject to the exceptions below, our total aggregate liability to you arising out of or in connection with any engagement — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total fees paid or payable by you to us under the relevant SOW in the twelve (12) months preceding the claim.
Nothing in these Terms limits or excludes liability for:
You agree to indemnify, defend, and hold harmless CyberException, its directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:
We will indemnify you against any claim that our services infringe any UK intellectual property right of a third party, provided you give us prompt written notice of the claim, allow us to control the defence, and cooperate reasonably with us.
These Terms apply from the date you first access our website or engage our services and continue until terminated in accordance with this section. Each SOW will have its own defined term.
Either party may terminate an SOW (and by extension these Terms, to the extent they apply solely to that SOW) immediately by written notice if the other party:
Either party may terminate an SOW for any reason by giving 30 days' written notice, unless the SOW specifies otherwise. In such a case, you will pay for all work completed and expenses incurred up to the termination date; we will refund any prepaid fees for work not yet started.
On termination: (a) all outstanding fees become immediately payable; (b) each party will promptly return or securely destroy the other's Confidential Information on request; (c) provisions that by nature should survive (confidentiality, IP, liability, governing law) will continue in full force.
These Terms and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify active clients by email.
Your continued use of our website or services after any change constitutes acceptance of the updated Terms. If you do not agree to the revised Terms, you should stop using our website and, if applicable, notify us to discuss the impact on any active engagement.
Changes will not apply retrospectively to SOWs already in place — existing engagements continue under the Terms in force at the time they were agreed, unless both parties agree in writing to adopt updated Terms.
For any questions about these Terms, to discuss an engagement, or to raise a legal matter, please reach out:
London, United Kingdom
General: [email protected]
Phone: 07352 131 787